Help and feedback
Encounter Chinese Support
If something is not working or you have an idea for the app, please contact us through the public support tracker.
What to include
- Your iPhone model and iOS version.
- The Encounter Chinese app version.
- The steps that led to the problem.
- A screenshot, after removing personal or sensitive content.
Frequently asked questions
Where is my learning data stored?
Your words, contexts, notes, profile settings, and review history are stored locally on your device. A shared App Group container allows the main app, widgets, and Share extension to use the same local data.
Does the app require an account?
No. Encounter Chinese does not have an account system and does not upload your learning data to a developer-operated server.
How do I add the widget?
After adding at least one word in Encounter Chinese, enter Home Screen or Lock Screen edit mode, choose Add Widget, and search for Encounter Chinese.
Why does pronunciation work offline?
Pronunciation uses speech voices provided by iOS. Voice availability and quality depend on the voices installed on your device.
How do I delete my data?
You can remove individual words inside the app. Removing the app from your device also removes its local app data when iOS deletes the app and its associated shared container.
Privacy
For details about local storage, clipboard access, the Share extension, analytics, and data retention, read the Encounter Chinese Privacy Policy.